1. Company information
These Terms apply to services provided by Gatula Labs, a digital systems and IT service brand operated from Iceland.
- Brand: Gatula Labs
- Office address: Bíldshöfði 16, 110 Reykjavík, Iceland
- Email: [email protected]
- Phone: +354 767 7158
- Website: gatula.is
References to “Gatula Labs”, “we”, “us” or “our” mean the service provider. References to “Client”, “you” or “your” mean the person, business or organisation ordering or using our services.
2. Scope of services
Gatula Labs provides digital and technical services, including but not limited to:
- websites, landing pages and web applications;
- backend systems, dashboards and admin panels;
- automation workflows, AI-assisted workflows and integrations;
- server, hosting, DNS, SSL, email and deployment support;
- technical maintenance, security improvements and performance optimisation;
- consulting, diagnostics, audits and development support.
The exact scope, price, timeline and deliverables for each project are defined in the accepted quote, proposal, invoice, written agreement, email confirmation or other written communication between the Client and Gatula Labs.
3. Quotes, acceptance, delivery and revisions
Quotes and proposals are valid only for the period stated in the quote or, if no period is stated, for 14 days from the date they are issued. A project begins when the Client accepts the proposal and pays any required deposit or upfront payment.
The Client must provide all required materials, access, text, images, credentials, business information and feedback within a reasonable time. Delays caused by missing information, late feedback, third-party platforms or changes requested by the Client may affect the timeline and price.
Unless otherwise agreed in writing, revisions are limited to reasonable changes within the original project scope. New features, major redesigns, additional integrations, extra pages, new language versions, emergency fixes or work outside the original scope may be charged separately.
When deliverables are sent for review, the Client should notify Gatula Labs of any issues within 7 days. If the Client uses, publishes, approves or does not reasonably object to the deliverables within that period, they may be treated as accepted.
4. Payments, invoices and late payments
Prices, payment stages, subscription fees and maintenance fees are stated in the relevant quote, invoice, subscription plan or written agreement. Unless otherwise stated, prices are exclusive of any applicable taxes, payment processing fees or third-party service fees.
Gatula Labs may require a deposit, upfront payment, milestone payment or full payment before starting work, deploying a project, handing over access or providing ongoing support.
All deliverables remain under the control and ownership of Gatula Labs until all related invoices have been paid in full. Gatula Labs may suspend development, delivery, hosting support, maintenance, access or unpaid work if payment is overdue.
Late payments may result in paused work, delayed delivery, service suspension and recovery of reasonable collection costs where permitted by law.
5. Intellectual property and source code ownership
Unless otherwise agreed in a separate written agreement signed by Gatula Labs, all intellectual property rights, copyrights, source code, backend logic, components, libraries, design systems, workflows, automation scripts, templates, technical architecture, documentation, reusable modules, internal tools, development methods and know-how created, owned or used by Gatula Labs remain the exclusive property of Gatula Labs.
After full payment has been received, the Client receives a limited, non-exclusive, non-transferable licence to use the final delivered website, application, workflow or digital product for its intended business purpose.
No ownership of source code, development files, repositories, server configuration, internal tools, reusable components, frameworks, automation systems, AI workflows, technical architecture or know-how is transferred to the Client unless explicitly stated in a separate written source-code transfer agreement.
The Client may not copy, resell, sublicense, distribute, modify, reverse engineer, extract, reuse or provide access to Gatula Labs’ source code, backend logic, internal tools, reusable components or development materials without prior written permission from Gatula Labs.
Client materials
Project-specific materials supplied by the Client, such as logos, brand assets, text, images, videos, product information and business information, remain the property of the Client or their respective owners. The Client grants Gatula Labs permission to use those materials for the purpose of providing the services.
Reusable systems and know-how
Gatula Labs may reuse general knowledge, ideas, code patterns, technical solutions, layouts, components, workflows and development methods in other projects, provided that no confidential Client information is disclosed.
Open-source and third-party software
Projects may include open-source software, frameworks, plugins, APIs, fonts, libraries or third-party tools. Those materials are subject to their own licences and terms. Gatula Labs does not transfer ownership of third-party materials to the Client.
6. Hosting, domains, email and external services
Unless expressly included in the agreed scope, hosting, domain registration, email accounts, paid plugins, APIs, licences, stock assets, third-party software, payment providers and external services are not included in the project price.
Where Gatula Labs assists with third-party services, the Client remains responsible for third-party fees, account ownership, platform rules, service availability and compliance with the third party’s terms.
Gatula Labs is not responsible for outages, restrictions, data loss, policy changes, price changes, account suspensions or failures caused by hosting companies, domain registrars, payment providers, Google, Meta, Cloudflare, email providers, API providers or other external services.
7. Maintenance, support and updates
Maintenance, updates, monitoring, backups, content changes, bug fixes after approval, server support, emergency response and security hardening are provided only when included in the agreed scope or covered by an active maintenance plan.
If the Client or a third party modifies the website, server, code, database, DNS, plugins, credentials, integrations or hosting environment, Gatula Labs may charge separately to inspect, repair or restore the service.
8. Portfolio rights
Unless the Client requests confidentiality in writing before the project begins, Gatula Labs may display the Client’s name, logo, website screenshots, non-confidential project description and public results in its portfolio, case studies, marketing materials and social media.
9. Confidentiality
Both parties agree to keep confidential information private and to use it only for the purpose of the project. Confidential information does not include information that is public, already known, independently developed, lawfully received from another source or required to be disclosed by law.
10. Consumer cancellation rights
If the Client is a consumer and the service is ordered remotely, statutory cancellation rights may apply under Icelandic and EEA consumer protection rules. If the Client requests that Gatula Labs begins providing services before the end of any applicable withdrawal period, the Client acknowledges that the right of withdrawal may be limited or lost once the service has been fully performed, where permitted by applicable law.
Custom-made digital work, urgent technical work, completed services and services started with the Client’s consent may be subject to specific limitations under applicable law.
11. Warranties, limitations and no guarantees
Gatula Labs provides services with reasonable skill and care. However, we do not guarantee that any website, software, integration, server, email setup, AI workflow or third-party service will be uninterrupted, error-free, immune from attacks, permanently compatible with all future browsers/devices or produce specific business results.
We do not guarantee Google rankings, advertising results, conversion rates, sales, revenue, traffic, platform approval, email deliverability, payment provider approval or uninterrupted uptime unless explicitly agreed in writing.
To the maximum extent permitted by law, Gatula Labs is not liable for indirect, incidental, special, consequential or punitive damages, loss of profit, loss of revenue, loss of business, loss of data, reputational damage or losses caused by third-party services, Client actions, incorrect information, delayed feedback or unauthorised changes.
Where liability cannot be excluded, Gatula Labs’ total liability is limited to the amount paid by the Client for the specific service giving rise to the claim during the three months before the claim, unless a different limit is required by mandatory law.
12. Termination
Either party may terminate a project or ongoing service in accordance with the relevant agreement or by written notice where no specific termination period is agreed. The Client must pay for all work completed, time spent, third-party costs incurred and non-cancellable commitments up to the termination date.
Gatula Labs may terminate or suspend services immediately if the Client fails to pay, breaches these Terms, misuses the service, requests unlawful work, provides false information, exposes systems to security risks or acts abusively toward Gatula Labs or its representatives.
13. Governing law and disputes
These Terms are governed by the laws of Iceland. The parties will first try to resolve disputes through good-faith discussion. If a dispute cannot be resolved, it may be brought before the competent courts or authorities in Iceland, unless mandatory consumer protection rules provide otherwise.
14. Changes to these Terms
Gatula Labs may update these Terms from time to time. The version published on the website applies from the effective date shown above. Material changes to active paid services will not reduce the Client’s existing rights for already agreed work unless required by law or accepted by the Client.
15. Contact
For questions about these Terms, contact Gatula Labs:
- Email: [email protected]
- Phone: +354 767 7158
- Office: Bíldshöfði 16, 110 Reykjavík, Iceland