Practical answers before you start a Gatula Labs project.

A deposit may be required before an agreed stage starts. Its amount, due date and how it is credited are set out in the written project terms. It forms part of the agreed price, not an extra charge. A separate capacity-reservation fee exists only if expressly agreed with its own clear conditions.

For ordinary contractual termination, we settle properly performed work and accepted, unavoidable external commitments, credit payments already made and refund the unused advance balance within the agreed settlement period. The whole deposit does not become non-refundable merely because time was reserved. Statutory consumer withdrawal follows its own rules, including any lawful proportionate payment for a properly requested early start. Consumer rights are not replaced by the ordinary termination formula.

Extra pages, features, languages, integrations, design rounds, API changes, urgent work, content rewriting or server tasks outside the approved scope may increase the price and timeline. We prefer confirming changes in writing before doing them.

Your written project terms identify whether each custom result is transferred through an assignment of defined rights or supplied under a licence, and which payment condition applies. Internal production tools remain with Labs, including tools made during the engagement; they are not the same as results expressly commissioned for you. We explain material dependencies and the rights needed for the agreed use. Third-party components retain their own licences. Paying an invoice or receiving an administrator account does not itself define the grant.

Yes. Hosting, monitoring, backups, updates, security checks and technical care can be provided as a separate maintenance plan or written agreement. They are not automatically included in every build.

No professional IT studio can honestly guarantee search rankings, sales, ad results, exact revenue, permanent uptime or complete protection from attacks. We can build strong foundations, analytics, performance, security practices and practical improvement plans.

Yes, depending on availability and access. Emergency, after-hours or urgent recovery work may require upfront payment and may be billed at a higher rate because it interrupts scheduled project work.

Yes. We build AI-assisted workflows and may use AI tools internally for research, drafting, code support, testing and automation planning. Sensitive, legal, financial or regulated claims should always be reviewed by the Client or a qualified adviser.

Usually: project goal, brand materials, content, access to domain/hosting/tools, examples you like, required languages, budget range, timeline, legal/business requirements and one person who can approve decisions.

Yes. Gatula Labs is operated from Iceland and can support Icelandic and English project communication depending on the project. Multilingual website structures can also be planned from the start.